Privacy Policy
Introduction
At Promact Infotech Pvt. Ltd. ("Promact Global"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the steps we take to ensure your data is handled securely.
Information We Collect
Business Information
- Company name and contact details
- Business email addresses and phone numbers
- Project requirements and specifications
- Communication history
- Contract and agreement details
- Business registration information
Payment Information
- Order details and transaction history
- Payment status and confirmation
- Billing address information
- GST/Tax identification numbers (if applicable)
- Bank account details for refunds
- Payment method preferences
Technical Information
- IP addresses and browser information
- Device information and identifiers
- Cookies and usage data
- Access logs and session data
- System configuration details
- API usage statistics
Project-Related Data
- Source code and documentation
- Test data and environments
- User acceptance criteria
- Project management data
- Deployment configurations
- Performance metrics
How We Use Your Information
Service Delivery
- Project execution and management
- Communication regarding services
- Technical support and maintenance
- Quality assurance and testing
- Performance optimization
- Security monitoring
Payment Processing
- Process payments through Razorpay
- Generate invoices and receipts
- Maintain transaction records
- Comply with tax regulations
- Process refunds when applicable
- Monitor payment status
Business Operations
- Service improvement
- Market research and analytics
- Legal compliance
- Security monitoring
- Business planning
- Customer support
Communication
- Service updates and notifications
- Technical communications
- Marketing communications (with consent)
- Support responses
- Security alerts
- Administrative notices
Data Security Measures
Technical Security
- SSL/TLS encryption
- Firewalls and intrusion detection
- Access control systems
- Regular security audits
- Vulnerability scanning
- Incident response procedures
Organizational Security
- Employee training
- Access management
- Security policies
- Regular audits
- Vendor assessment
- Compliance monitoring
Data Retention
- Active client data: Throughout engagement
- Transaction records: 8 years (tax compliance)
- Communication records: 3 years
- Technical logs: 1 year
- Marketing data: Until opt-out
- Security logs: 2 years
Your Privacy Rights
You have the right to:
- Access your personal information
- Request data correction
- Delete your account
- Opt-out of communications
- Request data portability
- Restrict processing
- Object to processing
- Withdraw consent
International Data Transfers
We may transfer data internationally:
- Data transfers comply with GDPR and applicable laws
- Standard contractual clauses in place
- Appropriate security measures implemented
- Regular compliance audits
- Transparency in processing
- Data protection agreements
Cookie Policy
We use cookies for:
- Essential website functionality
- Analytics and performance
- User preference storage
- Session management
- Security measures
- Feature optimization
Third-Party Services
We work with trusted partners:
- Razorpay for payments
- Cloud service providers
- Analytics services
- Communication tools
- Security services
- Monitoring systems
Contact Information
For privacy-related inquiries:
Email: [email protected]
Phone: +91-932-760-1914
Address: B-301, Monalisa Business Center, Manjalpur, Vadodara, Gujarat, India – 390011
Data Protection Officer: [email protected]
Updates to Privacy Policy
- Regular policy reviews
- Notification of material changes
- 30-day notice for significant updates
- Email notifications for major changes
- Version history maintained
- Change logs available
Compliance Framework
We comply with:
- Indian IT Act
- Data protection regulations
- Industry standards
- Security best practices
- Privacy guidelines
