Privacy Policy
Introduction
At Promact Infotech Pvt. Ltd. ("Promact Global"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the steps we take to ensure your data is handled securely.
Information We Collect
Business Information
Company name and contact details
Business email addresses and phone numbers
Project requirements and specifications
Communication history
Contract and agreement details
Business registration information
Payment Information
Order details and transaction history
Payment status and confirmation
Billing address information
GST/Tax identification numbers (if applicable)
Bank account details for refunds
Payment method preferences
Technical Information
IP addresses and browser information
Device information and identifiers
Cookies and usage data
Access logs and session data
System configuration details
API usage statistics
Project-Related Data
Source code and documentation
Test data and environments
User acceptance criteria
Project management data
Deployment configurations
Performance metrics
How We Use Your Information
Service Delivery
Project execution and management
Communication regarding services
Technical support and maintenance
Quality assurance and testing
Performance optimization
Security monitoring
Payment Processing
Process payments through Razorpay
Generate invoices and receipts
Maintain transaction records
Comply with tax regulations
Process refunds when applicable
Monitor payment status
Business Operations
Service improvement
Market research and analytics
Legal compliance
Security monitoring
Business planning
Customer support
Communication
Service updates and notifications
Technical communications
Marketing communications (with consent)
Support responses
Security alerts
Administrative notices
Data Security Measures
Technical Security
SSL/TLS encryption
Firewalls and intrusion detection
Access control systems
Regular security audits
Vulnerability scanning
Incident response procedures
Organizational Security
Employee training
Access management
Security policies
Regular audits
Vendor assessment
Compliance monitoring
Data Retention
Active client data: Throughout engagement
Transaction records: 8 years (tax compliance)
Communication records: 3 years
Technical logs: 1 year
Marketing data: Until opt-out
Security logs: 2 years
Your Privacy Rights
You have the right to:
Access your personal information
Request data correction
Delete your account
Opt-out of communications
Request data portability
Restrict processing
Object to processing
Withdraw consent
International Data Transfers
We may transfer data internationally:
Data transfers comply with GDPR and applicable laws
Standard contractual clauses in place
Appropriate security measures implemented
Regular compliance audits
Transparency in processing
Data protection agreements
Cookie Policy
We use cookies for:
Essential website functionality
Analytics and performance
User preference storage
Session management
Security measures
Feature optimization
Third-Party Services
We work with trusted partners:
Razorpay for payments
Cloud service providers
Analytics services
Communication tools
Security services
Monitoring systems
Contact Information
For privacy-related inquiries:
Email: info@promactinfo.com
Phone: +91-932-760-1914
Address: B-301, Monalisa Business Center, Manjalpur, Vadodara, Gujarat, India - 390011
Data Protection Officer: info@promactinfo.com
Updates to Privacy Policy
Regular policy reviews
Notification of material changes
30-day notice for significant updates
Email notifications for major changes
Version history maintained
Change logs available
Compliance Framework
We comply with:
Indian IT Act
Data protection regulations
Industry standards
Security best practices
Privacy guidelines
