Cancellation Policy
Overview
This policy outlines the terms and conditions for cancelling services provided by Promact Infotech Pvt. Ltd. ("Promact Global"). We understand that circumstances may change, and this policy is designed to provide clear guidelines for service cancellation.
Service Categories
Fixed-Price Projects
Before Project Commencement
Full refund of advance payment
Cancellation must be in writing
Processing time: 5-7 business days
No cancellation fee
During Project Execution
Notice period: 30 days
Payment for completed work
Transition support provided
A cancellation fee may apply
Time & Material Projects
Active Projects
Notice period: 30 days
Payment for work until last day
Knowledge transfer period
Resource transition support
Resource Allocation
30 days notice for resource changes
Replacement resources provided
Skill match guaranteed
Transition period included
Cancellation Process
Submit Request
Email to info@promactinfo.com
Include project/service details
Specify cancellation reason
Preferred end date
Review & Confirmation
Request acknowledged within 24 hours
Review completed in 48 hours
Cancellation terms provided
Timeline confirmation
Project Closure
Final invoice generation
Deliverables handover
Documentation transfer
Access revocation
Payment Processing
For any refunds due to cancellation:
Processed through Razorpay
Original payment method used
Processing times vary by bank
Confirmation email sent
Contact Information
For cancellation requests:
Email: info@promactinfo.com
Phone: +91-932-760-1914
Hours: Monday to Friday, 9:00 AM - 6:00 PM IST
Additional Terms
All cancellation requests must be in writing
Verbal cancellations are not valid
Disputes handled as per Terms of Service
