Cancellation Policy
Overview
This policy outlines the terms and conditions for cancelling services provided by Promact Infotech Pvt. Ltd. ("Promact Global"). We understand that circumstances may change, and this policy is designed to provide clear guidelines for service cancellation.
Service Categories
Fixed-Price Projects
Before Project Commencement
- Full refund of advance payment
- Cancellation must be in writing
- Processing time: 5–7 business days
- No cancellation fee
During Project Execution
- Notice period: 30 days
- Payment for completed work
- Transition support provided
- A cancellation fee may apply
Time & Material Projects
Active Projects
- Notice period: 30 days
- Payment for work until last day
- Knowledge transfer period
- Resource transition support
Resource Allocation
- 30 days notice for resource changes
- Replacement resources provided
- Skill match guaranteed
- Transition period included
Cancellation Process
Submit Request
- Email to [email protected]
- Include project/service details
- Specify cancellation reason
- Preferred end date
Review & Confirmation
- Request acknowledged within 24 hours
- Review completed in 48 hours
- Cancellation terms provided
- Timeline confirmation
Project Closure
- Final invoice generation
- Deliverables handover
- Documentation transfer
- Access revocation
Payment Processing
For any refunds due to cancellation:
- Processed through Razorpay
- Original payment method used
- Processing times vary by bank
- Confirmation email sent
Contact Information
For cancellation requests:
Additional Terms
- All cancellation requests must be in writing
- Verbal cancellations are not valid
- Disputes handled as per Terms of Service
