Refund Policy
Overview
At Promact Infotech Pvt. Ltd. ("Promact Global"), we strive to ensure complete client satisfaction with our services. This policy outlines our refund procedures for various services and circumstances.
Service Categories
Fixed-Price Projects
Refunds are based on project milestones and deliverables
Unused advance payments are refundable
Deductions may apply for work completed
Cancellation fees may apply as per agreement
Time & Material Projects
Billing is based on actual time and resources utilized
No refunds for completed work hours
Unused advance payments are refundable
Notice period charges may apply
Refund Eligibility
Refunds may be considered in the following cases:
Service not matching agreed specifications
Project cancellation before commencement
Duplicate payments or billing errors
Non-Refundable Items
The following are non-refundable:
Completed work and delivered services
Third-party tool licenses and subscriptions
Server setup and configuration charges
Custom development work as per specifications
Refund Process
Submit Request
Contact our support team
Provide order/invoice details
Explain refund reason
Include relevant documentation
Review Period
Requests reviewed within 48 hours
Additional information may be requested
Decision communicated via email
Escalation option available
Refund Processing
Processed through original payment method
Credit/Debit Cards: 5-7 business days
UPI/Net Banking: 1-3 business days
International payments: 7-14 business days
Payment Processing
All refunds are processed through Razorpay:
Refund amount in original transaction currency
Bank charges may be deducted
Processing time varies by payment method
Confirmation email sent upon processing
Contact Information
For refund requests:
Email: info@promactinfo.com
Phone: +91-932-760-1914
Business Hours: Monday to Friday, 9:00 AM - 6:00 PM IST
Additional Terms
All refund requests must be made within 30 days of service delivery
Refund approval is at management discretion
Statutory deductions may apply as per tax laws
Disputes will be resolved as per Terms of Service
